Cable connection throttled again

I’m getting p*ssed off with BigPond throttling my connection 3/4 of the way through the month, I have a 10Gb cap but rarely reach it, when I do there’s always a spurious multi-gigabyte download in a time slot when I wasn’t at home, or online.Last time this happened their tech support told me it was physically impossible to download the amount of data showing on my account in the alloted time, the connection just can’t do it.BigPond, sort your usage tracking out and stop ripping off your customers with dodgy billing. Sure I can get a credit, but that doesn’t help when I’m trying to finish some work off online tonight!Now I have to hit Save and wait while my 64k ‘broadband’ link tries to post this….